Technology

DK business patron launched its new global Customer Care services

In a major announcement made earlier last week, the outsourcing giant DK business patron has turned over the market scenario and raised competition. The constant upgrades and inventive inputs that the competent team of DK business patron is putting in to expand their business and reform their business model have been commendable over the years and with the latest additions to their sphere of work they are proving to be a tough competition to International organizations as well.

The strategy managers at DK business patron seem to always take into account the new business opportunities arising in the outsourcing market and snatch the best of it before their competitors venture out towards expansion.

The recent expansion has been made by launching a global customer care service segment that is intended to cater to services like helpdesk service, phone answering, common technical support, direct response, virtual assistance, call centre consulting, social customer support and a wide array of others.

The specialty of this move is that other organizations of this stature have not stepped into business expansion this intensively and that the extensive nature of the offerings listed by the new global customer care services by DK business patron stands out in terms of variety while quality is of course guaranteed when the name of this giant is linked with the services.

Over years of extending services to National and international clients, their team has figured out the expansion strategy that should be incorporated to make DK business patron stand as a strong International organization when it comes to outsourcing services at minimal rates and uncompromised quality. The expansions such as that of the new global customer care services segment have put in the local competitors of this organization stand dilemmatic to change their strategies for combating this giant that is becoming stronger than ever.

It has also been reported that the outsourcing companies that already ran customer service are now anticipating a major fall in their percentage share specifically relating to International clients as now DK business patron has entered this segment. Considering the name of DK business patron in International client’s good books regarding the other services that they have been providing for years now, it can be understood what an impact this new proposition would makes on the competitors in this segment.

The market is now eyeing the marketing strategies that DK business patron will consider for its customer service outsourcing unit as that will play a role in identifying the manner in which competitors shall move to respond. The competitors are however aware of the fact that the name of DK business patron is going to get half of the work done when it comes to marketing but they still await the details of this launch to formulate their next move.

Reports are that their team is looking forward to taking the expansion ahead in some more segments that are arising as the latest outsourcing requirements to meet the market demand posed by the international clients mainly. Experts have to state that while venturing into expansion through multiple new units, the team has to make sure to deploy learned and professional personnel for handling the operations to stand up to the quality standards set by the parent organization.

Such developments by DK Business Patron have been a matter of time and not if, considering its aggressive market tactics. Such newer developments are continually adding to the firm value and also opening a wide array of opportunities for the organization with the launch of every new unit.

The segment of customer service outsourcing including inbound call center services is about to take a complete reinvention if the record of DK business patron is to be considered. The diligent team completely reforms the services with inventive technology and professional guidance to cater to their clients with the best and latest innovation that is available in the market. The market now waits for the next move of this giant and the competitors focus on retaining their percentage of clientele.

Symphony SummitAI launches SAFE WORKPLACE ENABLER SUITE to address challenges of companies restarting their workplace operations

India, July 20, 2020: Symphony SummitAI, a leading provider of AI-driven IT/Enterprise Management solutions, today announced the launch of ‘SAFE WORKPLACE ENABLER SUITE’, a cloud based solution that will enable enterprises automate employee health status recording (prior to joining), employee health screening, safety management at the workplace including cleaning schedule and inventory management. The solution is unique in providing a comprehensive framework with ready to execute, 15+ use cases, that facilitates CIOs, CTOs, Operation heads, Head of Facilities and HR heads to be the technology enablers and help execute and accelerate digital transformation, across multiple functions within the organization. In addition, it provides a single view dashboard for business leaders and decision makers, providing insights and intelligence that enables faster and accurate decision-making.

With COVID-19 lurking, safety at the workplace has become more important than ever. Cleanliness and health measures will rule the dynamic of the future workplace. Providing a holistic view into the health and readiness data of employees, SummitAI Safe Workplace Enabler Suite allows organisations understand the situation quickly and take appropriate steps to create a safer work environment for employees and reassure them about health and safety.

Mr. Satyen Vyas, CEO, Symphony SummitAI says, “Bringing people back and ensuring efficiency is not going to be as simple as it seems. These are turbulent times and business leaders will face the challenge of balancing between ramping up operations to ensure business continuity and providing employees and customers the assurance of their health and safety. Having invested significantly in developing business relevant AI and Machine Learning Solutions, it was natural for us to quickly rise to the current need”.

The ‘Safe Workplace Enabler Suite’ - which includes our enterprise service management tools powered by the latest advances in AI, machine reasoning, analytics and automation- reassures enterprises and employees that their workplaces are kept safe as they return to work.

About Symphony SummitAI

Symphony SummitAI is a portfolio company of SymphonyAI. SymphonyAI is a group of companies that provide leading AI-centric solutions for transforming the business enterprise by driving revenue growth and operational excellence, for the retail, CPG, healthcare and industrial verticals, and for finance, IT and other key enterprise horizontal functions. Founded by Dr. Romesh Wadhwani, SymphonyAI is one of the fastest growing companies in the business-to-business AI solutions sector. Symphony SummitAI's flagship product, SummitAI, is an advanced, modular solution certified by ITIL and Pink Verify. SummitAI unifies service management, asset management, and operations management in a single, easy-to-use offering. Enterprises and service providers use SummitAI to dramatically reduce cost and complexity of their IT management while improving efficiency, productivity, predictability and control. Leading enterprises across business, financial services, insurance, healthcare, IT and consulting, automobile, manufacturing, aviation and education verticals are delivering better user experience while lowering the cost of managing their IT using Symphony SummitAI. Website: www.symphonysummit.com

Pongee Hands Free Unlock Solutions to Fight COVID19

SECURITY UPGRADE! Touchless, No Infection

As the situation with COVID-19 continues to develop, it is challenging us to put new tools in place to mitigate risk going forward. Now is a good time to consider updating access control to a more secure, hands-free system that can be managed remotely with greater control and flexibility.

Pongee offers various contactless access control systems for secure and convenient security management that can be done from anywhere. Features and functionalities are all designed to enable a remote workforce and prevent the spread of harmful germs in commercial properties.

No need for users hands to touch the reader in order to unlock an entry. With Pongees' hands-free unlock solutions users can easily unlock a secure door:

Waterproof Contactless Infrared Sensor Exit Button [Product No. PBT-286IRA/PBT-211IRB/PBT-09IRA; PBT-22IR/PBT-30IR]
QR Code & RFID Card Reader [Product No. PQ-510]
Upgrade Lift Control into Touchless Button [Product No.PP-6750V/PFH-6750V(2.4GHz)/POM-24]

With Pongees' contactless access control products, users no longer need to touch door handles, giving users germ-free, frictionless and no infection access.

About Us

Pongee is one of the leading professional manufacturer specialized in researching and developing in field of signal processing and auto identification products in Taiwan, especially focus on Access Control and Time & Attendance systems.

“Pegasus” brand is registered in Taiwan and many countries by Pongee Industries Co., Ltd. since 1987 as the famous brand in the world for marketing Pongee’s related access products.

Contact Us

Pongee Industries Co., Ltd.

Address: 5F., No.738, Chung-Cheng Rd., Chung-Ho
District, New Taipei City 23511, Taiwan

TEL: (886)2-8228-0198

FAX: (886)2-8228-0191

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Visit us at https://www.pongee.com/

SQUAN Promotes Carolyn Hardwick to President Engineering

Englewood, NJ – July 08, 2020 – SQUAN, an industry leader in design/build services for telecommunications network infrastructure, announced today the promotion of Carolyn Hardwick from National Director, Business Development to President, Engineering.

With over two decades of experience in the telecom/wireless industry, Hardwick will continue to effectively support SQUAN’s business expansion efforts by leveraging her wealth of professional understanding, deep technical, operational and strategic leadership. The promotion will allow Hardwick to bring much more to SQUAN’s development as wireline, fiber and wireless carriers continue to come together and increase pressure on operational excellence.

“Carolyn’s ability to foster long-term executive-level associations, effectively lead dynamic teams and adapt to our fast-paced industry has aided her professional successes and will continue to do so in her new role as President, Engineering,” said SQUAN CSO Keith Pennachio. “Throughout the years, Carolyn has been committed to ensuring SQUAN’s drive for excellence, whether its contract negotiation, client relations, creative approaches or result-driven solutions.”

Hardwick’s extensive career in the industry includes long tenures at a variety of telecommunications institutions where she was able to build her professional familiarity. Prior to joining SQUAN, Hardwick served as National Account Director at KGPCo, managing Multiple System Operators (MSOs) in the cable telecommunications sector. She has held director-level positions at both Bluestream Professional Services and SBA Communications Corporation managing client relations, contract negotiation, business strategy, marketing and identification of new revenue opportunities. Other roles include Site Development Manager at Southeast Towers, LLC, property and Construction Manager at AirGate PCS, Alamosa PCS and Sprint-Nextel.

Today, Hardwick serves as President of the Women’s Wireless Leadership Forum (WWLF). She is also a member of the global organization Women in Cable Telecommunications (WICT), as well as ten state wireless association programs. Hardwick holds a Master of Arts in Teaching from The University of Charleston as well as a Bachelor of Science in Administrative Management from Clemson University.

About SQUAN

SQUAN combines its unique and in-depth knowledge of network engineering and fiber construction to solve complex and evolving telecommunications problems around macro networks, small-cell, DAS, 5G, IoT and smart cities for wireless, wireline and enterprise customers. SQUAN is focused on the evolution of communications networks of all types and how new technologies are changing the landscape of infrastructure. SQUAN provides design/build and advisory services for backhaul, small-cells, C-RAN, fiber, Right-of-Way, technical installs and maintenance. For more information visit: http://www.squan.com or contact SQUAN’s head of strategy, Keith Pennachio at kpennachio(at)squan(dot)com.

PR Contact:

Isha Kamani

MRB Public Relations, Inc.

This email address is being protected from spambots. You need JavaScript enabled to view it.

Ari Retail Management Software Launches Tally Integration

Ari Retail Management software is a Web Masters' software product which the company has introduced to reduce the efforts required to manage a retail business. Apart from Ari Retail Management Software, the company offers jewelry solutions, customer relationship management solutions, and ERP solutions. Ari is designed in such a way that it can serve multiple retail types including, supermarkets, grocery stores, fashion retail outlets, toy stores, pharmacy stores, to name a few. Further, it is capable of handling a single retail store or a chain of retail stores.

Retail business deals with many customers every day. Those customers buy products and pay in cash, credit card, debit card, etc. For retail businesses, it is necessary to take care of every transaction and keep their books of accounts updated. Accounting programs such as Tally were introduced for such a necessity.

However, when transactions have taken place in retail management software, how they can be updated in Tally? This is an issue addressed by Web Masters using their synchronization feature in Ari. Let's check out what Web Masters Managing Director, Rahul Doshi has to state about the bridge between Ari and Tally.

"Usually, a user first needs to export the data from their retail management software and then import it to his Tally account. He requires conducting this process every time he wishes to transfer the transaction details. We have solved this issue by integrating Tally with Ari. Our application will directly transfer the data to Tally by eliminating the need of exporting and importing the data. All you need to do is to map the fields once, and data sync will be automated."

This is an effective way of transferring the transaction details. This even keeps the user interface uncomplicated as recording transactions and accounting are done on different interfaces. Further, there are many features that make the integration useful.

To know more about the integration, you can visit https://arirms.com/integrations/tally

Disclaimer:

All product and company names, including Tally, are trademarks™ or registered® trademarks of Tally Solutions Pvt. Ltd. and their respective holders. The use of them does not imply any affiliation with or endorsement by them.

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